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Touchlab Website Privacy Policy

Effective Date: April 28, 2025

Touchlab Limited ("Touchlab", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit us, purchase from us (including at events like ICRA 2025), or interact with our website and services.

By purchasing our products or using our services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We may collect the following types of personal information:

  • Identifying Information: Name, company name, job title
     

  • Contact Information: Email address, phone number, billing address, shipping address
     

  • Payment Information: Payment card details (processed securely via third-party payment processors)
     

  • Technical Information: IP address, browser type, device identifiers, and usage data when you visit our website
     

  • Event Interaction Data: Purchase history and interaction details from events like ICRA 2025
     

  • Marketing Preferences: Communication and marketing preferences you indicate
     

 

2. How We Collect Information

We collect information in several ways:

  • Directly from You: When you make a purchase, fill out forms, or contact us
     

  • Automatically: Through cookies and similar technologies when you use our website
     

  • At Events: When you purchase products directly from our booth or sign up for more information
     

  • Third Parties: (e.g., payment processors and delivery services)
     

 

3. Why We Collect Your Information

We collect your information for the following purposes:

  • To fulfill orders and deliver our products
     

  • To provide customer support
     

  • To process payments securely
     

  • To send transactional emails and receipts
     

  • To improve our website, services, and products
     

  • To comply with legal obligations
     

  • To send you updates, offers, and marketing materials (only if you consent)
     

 

4. How We Share Your Information

We may share your information with:

  • Service Providers: Such as payment processors, delivery couriers, IT providers
     

  • Event Organizers: Only if required by the event’s legal obligations (e.g., ICRA)
     

  • Legal Authorities: If required to do so by law
     

  • Business Transfers: In case of merger, sale, or acquisition of Touchlab
     

We do not sell or rent your personal information to third parties.

 

5. Where Your Information Is Stored

Your personal information may be stored and processed in the United Kingdom and the European Economic Area (EEA).
We ensure appropriate safeguards are in place to protect your information.

 

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and serve targeted advertisements.

You can manage your cookie preferences through your browser settings.

 

7. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Secure payment processing via trusted third-party providers
     

  • Encryption and secure servers
     

  • Access controls to limit who can view personal data
     

However, no system can be completely secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

 

8. Your Rights

Depending on your location, you may have the following rights:

  • Access to the personal information we hold about you
     

  • Correction of any incorrect, inaccurate, or incomplete information
     

  • Deletion of your personal information
     

  • Object to or restrict the processing of your personal information
     

  • Data portability (in some circumstances)
     

  • Withdrawal of your consent at any time
     

To exercise these rights, please email us at Info@touchlab.io.

 

9. Retention of Personal Information

We will retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

 

10. Privacy of Minors

We do not knowingly collect or solicit personal information from children under the age of 16. If you are under 16, please do not provide us with any personal information.

 

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We encourage you to review this Privacy Policy periodically.

 

12. Contact Us

If you have any questions about this Privacy Policy, the information we hold about you, or your rights, please contact:

Touchlab Limited
National Robotarium, Boundary Road North,
Heriot-Watt University Edinburgh Campus,
City of Edinburgh, EH14 4AS, Scotland
Email: info@touchlab.io

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